Welcome to Busy Body Personal Training. These are the few things we both agree to so training runs smoothly – how sessions, payments and your information work. If anything here doesn't suit your situation, just talk to me.
Please complete the health questionnaire before your first session. If anything in it suggests you should check with your doctor first, I'll ask you to get medical clearance before we begin – it's about keeping you safe.
Coming prepared: have something light to eat 1–2 hours before, wear comfortable clothes and enclosed shoes (like running shoes).
Confirmations: I'll text you the day before each session – a quick reply to confirm helps me plan.
Rescheduling: life happens. Give me as much notice as you can and we'll find another time.
No-shows: if you miss a session without letting me know, it counts as a session used.
Sickness, injury or holidays: I'll help you catch up missed sessions around your usual schedule. If you build up four or more sessions in credit, we can pause your payments for a while.
If I need to cancel: I'll let you know as soon as possible and reschedule. If we can't, your next payment will be adjusted.
Text messages: by giving me your mobile number, you're happy to receive texts about sessions, reminders and tips.
Payments are made by automatic direct debit through GoCardless, either fortnightly or every 4 weeks, in advance. You'll get an email from GoCardless before each payment.
If a payment fails, I'll let you know and we'll arrange to collect it again.
If payments fail more than once in 2 months, a $10 admin fee may also apply to each one.
There's no minimum term. If you want to stop, just let me know by text or email and I'll cancel your direct debit. Any sessions you've paid for but not used will be refunded to your bank account.
Exercise carries some risk of injury, such as strains, overexertion or accidents with equipment. You train at your own risk, and I'll always do my best to keep you safe.
You confirm you're fit to exercise and no doctor has advised you otherwise.
You'll tell me straight away about any new injury, medical condition or medication that could affect your training.
If I think an exercise isn't safe for you on the day, I may stop it or change the session.
If you're ever unhappy with how a session is run, please tell me directly.
I handle your personal information in line with the Privacy Act 2020.
What I collect: your contact details, date of birth, emergency contact, health and medical history, lifestyle information and goals.
Why: only to train you safely, track your progress and run your account.
Where it's kept: securely in my signup form system (HighLevel), client records and accounting system (Xero). Your bank details are held by GoCardless to process your direct debits.
Who sees it: nobody else, unless you ask me to share it (for example with your doctor or physio), or in an emergency.
Your rights: you can ask to see or correct your information at any time.
Concerns: contact me first and I'll respond within 14 days. If you're still not happy, you can contact the Office of the Privacy Commissioner (privacy.org.nz).
Ross Bymolt, Busy Body Personal Training Ltd – 021 287 9489 · [email protected]
By ticking the box on the signup form, you confirm you're 18 or over (or a parent or guardian signing for someone under 18), and that you've read and agree to these terms.